Automating a Call Center with Machine Learning

Marton Trencseni - Sun 27 January 2019 • Tagged with fetchr, machine-learning, call-center

Over a period of 6 months, we rolled out a Machine Learning model to predict a customer’s delivery (latitude, longitude). During the recent holiday peak, this ML model handled most of Fetchr’s order scheduling.

Share of ML scheduled versus Call center scheduled deliveries

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