Automating a Call Center with Machine Learning

Posted on Sun 27 January 2019 in Machine Learning • Tagged with fetchr, machine-learning, call-center

Over a period of 6 months, we rolled out a Machine Learning model to predict a customer’s delivery (latitude, longitude). During the recent holiday peak, this ML model handled most of Fetchr’s order scheduling.

Share of ML scheduled versus Call center scheduled deliveries

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Fetchr Data Science Infra at 1 year

Posted on Tue 14 August 2018 in Data • Tagged with data, etl, workflow, airflow, fetchr, model, ml

A description of our Analytics+ML cluster running on AWS, using Presto, Airflow and Superset.

Fetchr Data Science Infra

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Building the Fetchr Data Science Infra on AWS with Presto and Airflow

Posted on Wed 14 March 2018 in Data • Tagged with data, etl, workflow, airflow, fetchr

We used Hive/Presto on AWS together with Airflow to rapidly build out the Data Science Infrastructure at Fetchr in less than 6 months.

Warehouse DAG

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